PR - Now there’s one convenient code *123# for checking your balance, voice, SMS and data bundles and all the information you need to know about corresponding promotions.
The self-service menu was announced by Digicel’s Head of Corporate Affairs, Leaupepe Talai Lene, as another way of empowering its customers.
The new self-service menu is a one-stop-shop for Digicel customers. They will now be able to check everything they are subscribed to by dialling just one code *123# instead of using different codes for different options (i.e. checking bundles *130#, checking balance *120#).
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“This is a service we’ve refined for our customers that allows them to take ownership of their mobile phone accounts and reduces unnecessary waiting time. It also allows customers to see the status of your prepaid account anytime of the day and select your requirements for voice, SMS and data instantly”, explained Leaupepe.
Subsequently, customers can select on the menu which promotions are on offer and details of their entitlements (e.g. Free nights,
Free overseas, Free Text and more). They can even ‘upsize’ their data plans on the same menu.
Digicel re-introduces the self-service concept to Samoa that other technologically advanced countries have long been accustomed to. The mobile phone market is a dynamic one where customers demand convenience and efficiency at the drop of a hat. The new feature fulfils this need - Digicel continues to be the leader in innovation for mobile technologies in Samoa.
For more information, call Customer Care on 123 or on Facebook/DigicelSamoa.
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