Kyocera New Zealand has reinforced its partnership with Samoa Stationery and Books (S.S.A.B) to ensure the people of Samoa get the best they deserve when it comes to the use of the company’s products.
This week, Kyocera and S.S.A.B have joined forces to conduct a training for all government ministries and their customers about the use of Kyocera products as well as to know where to go if they need help.
Held at Togafu’afu’a, the training is being conducted by Kyocera representatives from New Zealand, Duncan Glynn and Keith Gulliver.
The Managing Director of S.S.A.B, Fiti Leung Wai, said this is the second time Kyocera has conducted a training in Samoa. The first was held in 2012.
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“So every two years they come to do training to enlarge the knowledge and the understanding of all S.S.A.B’s consumers,” she said.
“The whole purpose of this training is for customer awareness and to strengthen the partnership between Samoa Stationery and Books and the consumers and for them to directly engage with our Kyocera partners in New Zealand.”
The trainings are vital for both customers and S.S.A.B.
“The most important thing is customer awareness,” said Mrs. Leung Wai.
“It strengthens their partnership with Kyocera to talk directly to the consumers using the product or platform to identify the expectation and advice in terms on how to improve their services.”
“This is a good opportunity for them to also directly give feedback to our partners in New Zealand.”
Asked about the possibility of the trainings being conducted by locals in the future, Mrs. Leung Wai was optimistic.
“At the moment, our I.T guys George and Sipili can do these trainings,” she said. “However we still want these guys from overseas to conduct the training so that they can show us if they have new products.”
“Another reason is that our I.T guys are really busy with setting up these new products in our customers’ offices so they wouldn’t have the time to do the training.”
General Manager of Kyocera New Zealand, Duncan Glynn, said the company is pleased to be able to do business in Samoa, especially with such reliable partners as S.S.A.B.
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