A Vaitele resident, whose mother owns a property at Si’usega, has filed a letter of complaint with the Samoa Water Authority (S.W.A) after experiencing water shortage and excessive bills.
The complaint was filed on 22 October 2014, with the S.W.A.
The businesswoman who asked not to be identified until she receives a reply from the S.W.A said they have been having problems with the S.W.A-supplied water since 2004.
“We installed a 1500 litre water tank and we thought that this would solve the water problem,” her letter of complaint, obtained by the Samoa Observer, reads.
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“However, due to the continuous water shortage within the Siusega area, we installed another 3300 litre water tank to save water. A water pump was also installed to supply the water to the house".
“I sometimes take water from my home at Vaitele to Siusega because there is no water most of the time and do most of my mother’s washing at Vaitele".
“I had to loan funds to purchase water tanks and pumps for Siusega. Further, the water pumps have to be serviced regularly and parts installed. The motor of the first pump installed in 2004, was burnt due to constant shortage of water and a second pump was installed".
The businesswoman also raised issues regarding the water bills.
“I reside at Vaitele-uta and there are five people in my household,” she writes. “At Siusega only two people occupied the property, my late mother and my sister who took care of her. Compared to the usage by my household at Vaitele, I pay twice more per month for the water at Siusega than Vaitele".
She said she already raised the issue several times in the past years with the Authority.
“I was asked to provide a written request regarding my water bills. I do not know if the said letter request was ever noted".
“I recall a survey was done then".
“A survey was carried out and I understand…the meter is ok and they found no leaks with the pipes".
When the Managing Director of Samoa Water Authority (S.W.A), Seugamali’i Jammie Saena was asked by the Samoa Observer for a comment, she asked that questions be sent in an email.
This was done on Tuesday.
At press time yesterday, a response had not been received.
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