“This is why I enjoyed the training very much. It has given me a wider range of understanding about Samsung TVs and their different functions”
PR - The Samsung team from New Zealand visited Samoa last week to train all the technicians at Samoa Stationery and Books (SSAB).
The Audio Visual Training which focused on fixing Samsung TVs, took place at SSAB Megastore’s Conference Room.
The training was designed to provide after sales support for SSAB customers if something should go wrong with their TVs purchased from them.
Eight SSAB technicians attended the two-day training (pictured above).
Faletoi Sua, who was among the participants, said the training was extremely helpful.
“Samsung TVs may look very big and when people come in with their problems, they think it will be difficult to fix but the solution is very simple,” he said.
“This is why I enjoyed the training very much. It has given me a wider range of understanding about Samsung TVs and their different functions.”
The training was conducted by Samsung expert, Cresenciano Nuezca.
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Working with SSAB’s technicians, he taught them how to open the TVs without damaging it, troubleshoot and diagnose the problem using a Gig Toolkit.
They were also taught on how to distinguish between external and internal damage on the motherboard (ie. external damage is physical damage caused by the customer and internal damage is caused by the manufacturer).
“Samsung TVs are highly recommended to Samoan people because of its good quality, clear images and also its smart functions,” another participant, Savelio Vito said.
“A Smart TV can be controlled from your phone if both gadgets are from Samsung.”
Hayley Roberts, from Samsung, said the significance of the training is to ensure the after sales support is available for SSAB’s customers.
“Samsung and SSAB are always working hand in hand to ensure the best and latest technology is available for our people.”
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