The Police Commissioner, Egon Keil, is fiddling with the remote of the air condition in his office, as he tries to turn it on. He’s on a cost saving mission and for him the rules are simple.
When you leave your office and know that you’ll be gone awhile, turn the lights and the air condition off, just as you would at home.
“Now if everybody can do that in this organisation, there’s going to be huge savings,” he says.
This simple mission is just a tip of the iceberg for the changes that are slowly taking place at the Ministry of Police. It’s been three weeks since Mr. Keil’s new appointment and already, his vision towards achieving a high standard, accountable, transparent Police operation is on a roll.
He admits that these first weeks have been challenging.
There are lots to be changed and things to be fixed, he says.
Unlike in the United States where he served for many years with the Los Angeles Police Department (L.A.P.D.), in Samoa, he’s found that the issues are different and vary from personnel to fiscal.
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Earlier this week, three senior police officers were suspended and have been charged.
And he expects there are more to come. There are other cases under investigation and based on its sensitivity, will seek legal advice and be acted upon accordingly.
“Its’ unacceptable behaviour,” Mr. Keil says. “It’s serious misconduct and it erodes the trust of the people. But its’ part of the changing process we have to go through in any organization with a new leader.”
It also erodes the trust of the donors.
When the donors think the money is not going where it’s supposed to go or not being used effectively, they pull back.
“That’s common sense right there.
Its’ something I’m not proud of and it’s a black eye to the Samoa Police Department but this is the beginning.”
Mr. Keil is new blood. He is the first Police Commissioner in Samoa who did not work in the Ministry.
His vision is to hold everybody accountable. He takes the appointment very seriously and holds himself and his workers accountable. But he says there are a lot of good people at the Department who are intelligent and mature.
“One thing I have told all of my personnel and have made resoundingly clear is that I don’t tolerate any form of misconduct,” he says. “What we hold the public accountable for, they break the law it’s the same rules that apply to us as well.”
“You break the law, just like everybody else, you go to jail. When allegations are made against the Police, some are proven and some are not. The Professional Standards Unit investigates misconduct by the Police and they have to be held in a higher standard than the regular police.
“And I hold them accountable to that.
Any form of bias, favouritism or whatever that negative, is not acceptable. I will not tolerate. So if I find out that you are not doing your job properly as you have been trained and taught and told by me, you too will be dealt with severely.”
It’s about how you treat people.
Even when arresting someone. There are guidelines and laws that apply specifically to that incident to abide by.
“Once you violate that law, you too can find yourself inside the same cell [as the] same person is going into.”
Mr. Keil doesn’t mince his words. That was how he was taught and that’s how he is most effective.
“I feel in my heart that this is the change that people wanted and I see it and I hear it and I’m doing it! I’m not just talking, I’m walking. I’m doing it.”
The plans
When a police officer resigns or retires and wants to migrate to Australia or New Zealand, that person will have the experience and qualifications to apply to work with the Police Department there.
This has been discussed with both High Commissions here who have indicated their support. Similar discussions will also take place with the Ambassador for the United States, China, Japan and other countries.
“That’s exactly what I want. It’s a lot, but I know it’s doable.”
Mr. Keil wants to build the department’s professionalism, the organization, skills and others, to provide a better service to the public and anybody else who visits Samoa.
This also works well with the Prime Minister Tuilaepa Sa’ilele Malielegaoi’s hopes for an increase in tourists. And that they come to Samoa, feel comfortable and enjoy what there is to offer.
Mr. Keil aims to provide that safe environment for them, where they can spend their money, spend their time and bring their families as well. They will know Samoa is a safe place to come back to.
New police stations are planned for Salelologa, Savai’i and another at the other side of the island. Another will also be built on Upolu. Funding is being sorted. Meanwhile, at Upolu, leases are under discussion, the building structure, costing and funding.
Changing culture and mindsets Changing mindsets does not happen overnight. It needs patience, guidance and advice. Sometimes, it needs discipline.
This, Mr. Keil sees is possible through training and bringing in other officials with experience in different fields. These would include educators from local universities to conduct training such as literature and basic writing. Someone from the hospital would speak about how to deal with the mental state of customers. Yes, customers.
“I look at the people out there as our customers. Just like a business.
You’ve got to try and please them. And sometimes you cannot please them.
“If you’ve got to take somebody to jail, it’s not a pleasant experience. But that’s part of the job and the service we provide. We have to take a person out of society to protect the whole, because they violate the law. “
However, there is a certain way in dealing with people. It doesn’t have to be physical. Nor does it have to be forceful.
It’s one’s mannerisms and the ability to show some respect in using your voice command to gain compliance.
Mr. Keil said there are levels of vocal forces one can use as according to policy and within law. And with an educated police department, one can use vocal commands to gain compliance instead of resorting to brutal force.
“And that’s what I’m trying to avoid because it leads to bad things.”
Sometimes brutal force is used based on the reaction of the arrestee. If they are aggressive, then actions are made to prevent the police from getting hurt.
“So its encumbered on me as a leader, to give the best training as possible and the guidance to how to avoid that and how to counter stuff like that.”
Culture change starts from holding supervisors and managers accountable.
And from Mr Keil’s experience, most risk management issues come from the uniformed officers, the ones that do the hard work, with boots on the ground.
“So I have to focus most of my attention on that area because that’s a very critical area to me because that’s where people get hurt, where cars are being damaged and officers getting into lawsuits.”
Recruitment
The best of the best applicants to join the Police Force will be selected and trained through an Academy.
For Mr. Keil, it means recruitment, hiring and retention. It’s a double edge sword. Those who don’t comply with how things should be done or are expected to be done will not make it. It’s about training and disciplinary action will stop people from doing things that are unacceptable.
“[During] my time here, that is not going to be unacceptable. I do want to run a professional, very transparent, accountable trained police force.”
Appointed from outside the ranks Mr. Keil sees his appointment as a fresh start for the Police Department.
“I think most people are happy that they got someone in from the outside [whose] not I hate to say, tainted, but somebody who has a new perspective.”
The department needed somebody to sort through the systems, would look at the motions, hiring, examinations, regular business.
“I really applaud the government in taking the chance in doing something like this. They needed another perspective, from another angle... another side of it.
“I made it very clear that change is sometimes uncomfortable for some, but whatever change I bring, is to the benefit of the organisation, the people of Samoa and government.”
The L.A.P.D. has given him so much in experience. When Mr Keil retired, he hung up his guns, returned to Samoa and focussed on other things. But when he read about the comments made Tuilaepa, Mr Keil felt it was his calling.
“I tell you, it seems as if everything came together. A master plan from somewhere else.”
Managing without a matai title The Police Commissioner does not have a matai title and manages an organization with people who do. It was an issue he addressed when he started working at the Police Department.
“I respect age. I respect culture. I respect their tenure, time on the job. I respect all their matai titles because they all hold very high chiefly matai titles and I don’t have a title.
“However, once we’ve all put on this uniform and we’ve taken the oath, all that is out of the window. This is an organization that operates on policy and law. That comes after we take away the uniform and we do our own personal stuff. But as far as the law is concerned, it does not apply.”
Mr. Keil has received matai title offers from family at Manono, Apia, Savai’i and Lefaga. It is something he will eventually do.
“I’m Samoan too. I might’ve been abroad. I’ve got an English last name or European last name, but right down to it, I’m Samoan!”
He grew up in Apia and as a child would go fishing on the Beach Road seawall. He attended Apia Primary School, Leififi College and Avele College. Mr Keil spent most of his working life abroad. And with this new appointment, can use that to benefit Samoa.
“Now I’m back where I want to be and serving my country. And I love my country and I’m home now. This is my home, so I intend to make my home the safest place, not just for me and my family, but for every Samoan and every other person, I don’t care what nationality it is.”
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