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Ministry gears up to promote consumer rights

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The Ministry of Commerce, Industry and Labour (M.C.I.L) is gearing up to celebrate World Consumer Rights day in Samoa.

This year, the focus will be on spreading consumer rights awareness to students in Savai’i.

World Consumer Rights day is an annual event for celebration and solidarity within the international consumer movement.

More importantly it is a time for promoting the basic rights of all consumers, demanding that those rights are respected and protected.

This year is the sixteenth year that this day has been celebrated in Samoa and it is commemorated every year on 15 march.

This year, the Ministry has chosen the theme of “the right to redress/refund vs change of minds".

This reflects the majority of complaints and concerns the Ministry receives from consumers and traders.

The Ministry has chosen to focus this year's celebration on the enhancement of consumer awareness on this particular issue and the scope of consumer rights as well as trader's obligations.

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M.C.I.L will be hosting an ‘awareness workshop on consumer rights’ to be held at the Apita o Pisaga hall in Savai’i on 14 March, which will highlight issues pertaining to consumer rights and the chosen theme. The workshop will target year 13 and 12 students of all colleges in Savai’i.

The workshop will also cover all eight consumer rights but more specifically on "the right to be informed" and "the right to redress".

1. Right to satisfaction of basic needs
2. Right to safety
3. Right to information
4. Right to choose
5. Right to representation
6. Right to redress
7. Right to consumer education
8. Right to a healthy environment

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